Description
Effective Listening Skills
How to Improve Your Listening Skills for Better Communication
What’s it for?
The objectives of this session are to enable participants to:
- Define why listening is important
- Demonstrate the use of open-ended questions
- Apply the best listening style for specific situations
- Develop an action plan to improve their listening skills
Who’s it for?
This course is valuable for those who want to learn how to become better listeners and those who need others to listen better to them.
How long does it take?
The entire course takes 3 to 3.5 hours to run.
Includes training exercises on listening skills and active listening.
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General facilitation guide | ![]() |
Course leader guide |
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Participant handouts |
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